What is this offer?

Crystal® Visa Infinite® Credit Card holders are entitled to receive a $100 discount on the purchase of 2 to 5 qualifying round-trip, domestic coach airline tickets on the same itinerary purchased through the Visa Infinite Discount Air website at visadiscountair.com/cnb, using their Crystal Visa Infinite Card. The $100 discount is applied to the total cost of the itinerary, not per ticket.

  • Tickets must be purchased on the Visa Infinite Discount Air website*. The cardholder's name on the Crystal Visa Infinite card being used to purchase the tickets must match the primary traveler's name on the itinerary. Travel must be paid with the eligible Crystal Visa Infinite Card.
  • Tickets are non-transferable and non-refundable except if canceled within 24-hours of booking or where expressly permitted by the applicable airline.
  • Additional requirements are outlined in the complete Visa Infinite Discount Air Benefit Offer Terms & Conditions, available at visadiscountair.com/cnb. By purchasing tickets on the Visa Infinite Discount Air website you agree to the Offer Terms & Conditions.

* Propco Corp (“Propco”) administers and manages the Visa Infinite Discount Air Benefit.

How do I participate in this offer?

You can participate in this offer by completing the following steps:

  1. Visit visadiscountair.com/cnb.
  2. Enter all 16 digits of your Crystal Visa Infinite Card number to verify you are eligible for the offer. Your card number will only be used for verification of eligibility. Your information is transmitted over a high level encryption (SSL) and is not used for any other purposes.
  3. Once you are verified, start and complete the itinerary search.
  4. Complete the purchase process and follow the instructions.

For assistance booking your Discount Air itinerary, you may call Crystal Card® Concierge at 1-800-595-8950 from the U.S. or Canada, or 00-800-2797-8251 outside North America.

How do I know if I have an eligible Visa card?

To verify eligibility, visit visadiscountair.com/cnb and enter all 16 digits of your Crystal Visa Infinite Card number. Or you may call Crystal Card Concierge at 1-800-595-8950 from the U.S. or Canada, or 00-800-2797-8251 from outside North America.

Why do I have to enter my entire 16-digit card number at visadiscountair.com/cnb? How will Visa use this information?

Visa will use your 16-digit Visa card number for the following purposes:

  • To validate that you are a Crystal Visa Infinite cardholder who is eligible for this offer.
  • To track overall use of the Visa Infinite Discount Air Benefit so that Visa can evaluate whether to offer more programs like these in the future.

Why am I receiving an error message?

You may be receiving an error message for one or more of the following reasons:

  • You are not entering a valid Crystal Visa Infinite Card number.
  • You may have a new Crystal Visa Infinite Card that has not yet been added to our validation system.
  • Please contact Crystal Card Concierge to confirm your eligibility for the Visa Infinite Discount Air Benefit.
  • Your access may be restricted due to possible misuse of the program. Please contact Crystal Card Concierge for details.

Can I use another credit or debit card to pay for this purchase?

No. To receive the Visa Infinite Discount Air benefit, you must use your valid Crystal Visa Infinite Card to pay for your tickets. No other form of payment will be accepted.

What does the $100 discount apply to?

The discount applies to the full fare/total itinerary price on a qualifying purchase. The cardholder is responsible for all fees and charges incurred in connection with itinerary.

What type of itinerary qualifies for the discount?

This offer is valid for a minimum purchase of 2 and a maximum purchase of 5 coach class qualifying domestic, round-trip tickets purchased on the Visa Infinite Discount Air website. Open tickets, open returns, open jaws, same-day travel, circle trips, and stopovers are not permitted.

Is the benefit available for business class or international travel?

No. This benefit is valid only for qualifying coach class purchases for round-trip travel between U.S. cities served by commercial air service.

What airlines are available for booking itineraries through the Visa Discount Air Benefit website?

Most major domestic airlines are available. However, the selection of airlines varies by market, and is at the sole discretion of the participating airlines. Some airlines, such as Allegiant, Frontier, Southwest Airlines, JetBlue Airlines and Spirit Airlines, are not eligible for this benefit.

May I use the Visa Discount Air Benefit on tickets I book for someone else?

The cardholder's name on the Crystal Visa Infinite Card used to purchase the tickets must match the primary traveler's name on the itinerary. You must purchase a minimum of 2 and a maximum of 5 round-trip coach class tickets on the same itinerary.

How many times may I use the Visa Infinite DiscountBenefit in any given year?

Eligible cardholders can use the benefit an unlimited number of times, as long as they remain eligible for the benefit (as defined by City National Bank), and as long as they meet the offer terms and conditions.

I just booked a flight using my Crystal Visa Infinite Card on another site. May I apply the Visa Discount Air Benefit to these tickets?

No, the Visa Infinite Discount Air benefit is only valid for travel purchased through visadiscountair.com/cnb. The benefit is not retroactive and cannot be applied to previously booked tickets.

What are the timing requirements for booking and traveling?

  • No same-day travel.
  • Bookings are generally accepted within eleven (11) months of departure.
  • Subject to airline availability.

I received a special offer discount through my airline frequent flyer program. May I combine the two offers?

No, the Visa Infinite Discount Air Benefit cannot be combined with or applied to any other coupons, certificates, promotions or special offers, including, but not limited to, upgrades, government fares, tour/travel packages, group, convention/company meeting fares, bereavement, senior citizen discounts, corporate agreements, student fares, child fares, travel industry discounts, internet fares, frequent flyer programs or any unpublished programs.

What confirmation and travel documents will I receive after completing my purchase?

All travel documents will be sent to the Crystal Visa Infinite cardholder's email address provided at the time of purchase. Additional confirmation e-mail addresses can be added at check-out. Only electronic tickets are issued.

Is it possible to upgrade my itinerary?

If you wish to upgrade the fare from your ticket's coach class to a higher class of service, you will need to contact the airline directly and incur any additional charges associated with the upgrade. Visa, City National Bank and Propco are not responsible for any changes made by a cardholder to a confirmed reservation, including upgrades.

Is it possible to modify my booking after my purchase is confirmed and ticketed?

To modify a booking, you are required to contact Crystal Card Concierge to cancel the booking and rebook with the modification. Tickets may be rebooked for a future date using the same passenger names based on applicable airline rules and availability, and subject to applicable airline fare rules, fees/penalties and fare differences.

  • You may cancel your tickets within 24 hours of ticket purchase for a full refund by calling Crystal Card Concierge.
  • If tickets are cancelled more than 24 hours after purchase, you will receive a credit for the canceled tickets, which is held by the airline.
  • This credit is valid for one (1) year from the original date of purchase.
  • At the time the credit is redeemed, the airline charges a per-person change/cancellation fee plus any difference in airfare in accordance with applicable airline rules.
  • To redeem a credit, please contact Crystal Card Concierge.
  • If the reservation/booking is not canceled prior to departure and the passengers do not travel, the tickets will be forfeited completely.

Cancellation due to a medical event:

  • When you contact Crystal Card Concierge to cancel any tickets due to a medical event, you must fax the requested documentation confirming the medical event to 1-818-878-9320.
  • Propco will contact the airline on your behalf and will request a full refund and/or waiver of any change/cancellation fees per ticket.
  • The respective airline policy will dictate whether a refund or waiver is granted.
  • If the airline issues a credit, the airline may impose a per-person change/cancellation fee plus any difference in airfare at the time the credit is applied to future travel.
  • If the airline issues a refund, a credit for the after-discount amount paid for canceled tickets less fees will be refunded and posted to your account within 30 days from the date of cancellation. Visa, City National Bank and Propco are not responsible for any changes made by a cardholder to a confirmed reservation, including upgrades. Visa, City National Bank and Propco will not replace or refund any of the value of items such as miles, points or currency used for such changes.

Who do I contact to cancel my entire itinerary?

You are required to contact Crystal Card Concierge to change or cancel your itinerary prior to your scheduled departure date. Any changes will incur per-person penalty fees charged by the applicable airline based on airline fare rules. Any approved refund will equal the after-discount amount paid for booking, less any applicable airline penalties and/or ticketing charges.

May I transfer the tickets to other passengers instead of canceling the trip altogether?

No. Tickets are not transferrable. Name changes are not permitted.

What happens if we miss or are late for our flight?

If you fail to appear for the confirmed reservation, your tickets are subject to 100% penalty, pursuant to the airline's policies. Propco is not responsible for, nor will it replace or refund, any purchased ticket due to denial of boarding for any reason. If you are at the airport, the scheduled airline will assist you. Any fees charged are your responsibility.

Will miles be accrued even for the discounted ticket?

Yes. You will need to add the frequent flyer account number on your reservation when entering the name of each passenger. If you do not have the number at the time of the booking, you will need to call the airline directly and add the frequent flyer number to the reservation.

What documents are needed for the trip?

All travelers must have either a valid driver's license or government-issued picture identification to be presented at check-in in accordance with applicable airline rules.

What do I need prior to departure?

Please reconfirm your itinerary directly with the airline at least 72 hours prior to departure to verify flight numbers, flight times and departure terminals. Using your electronic ticket number and/or airline confirmation code, you may use online check-in on the airline’s website to check seat assignments and to print boarding passes. Not all airlines participate in online check-in, but the process can be completed at the airport on the day of departure.

Visa, City National Bank and Propco are not responsible for changes in flight schedules once tickets are confirmed.

Who do I contact if I'm having an issue booking a ticket with the Visa Infinite Discount Air Benefit?

All service-related questions should be directed to Crystal Card Concierge at 1-800-595-8950 from the U.S. or Canada, or 00-800-2797-8251 from outside North America.

I received a message that my access to the Visa Infinite Discount Air website has been suspended. Who do I contact for assistance?

All service-related questions should be directed to Crystal Card Concierge at 1-800-595-8950 from the U.S. or Canada, or 00-800-2797-8251 from outside North America.